General Information
1. What is the International Patient Department (IPD)?
The International Patient Department (IPD) provides comprehensive medical and non-medical services for international patients, ensuring a smooth healthcare experience from the initial inquiry to post-treatment follow-up.
2. How can I request a medical consultation?
You can submit your medical reports through our online consultation form or contact the IPD office via email . Our specialists will review your documents and provide a treatment plan.
3. Do I need an appointment before traveling?
Yes. We strongly recommend obtaining medical approval and scheduling your appointment before traveling to ensure timely admission and treatment.
4. What medical documents should I send?
Please provide:
- Passport copy
- Medical history
- Recent laboratory results
- Imaging reports (MRI, CT Scan, X-ray, etc.)
- Current medications
- Referral letter (if available)
Treatment & Admission
5. How long does it take to receive a treatment plan?
Most treatment plans are prepared within 24–72 hours after receiving complete medical documents.
6. Can I choose my physician?
Yes. If your requested specialist is available, we will arrange your appointment accordingly.
7. How long should I stay in Iran?
The required stay depends on your treatment. Our medical team will provide an estimated duration before your travel.
8. Can a family member accompany me?
Yes. One or more companions may stay with you according to hospital policies and available accommodation.
Costs & Payment
9. How much will my treatment cost?
Treatment costs vary depending on your diagnosis and medical condition. After reviewing your records, we will provide a detailed cost estimate.
10. Which payment methods are accepted?
We accept cash payments and international bank transfers where applicable. Please contact the IPD office for current payment options.
Travel & Accommodation
11. Do you provide airport transfer?
Yes. Airport pickup can be arranged upon request before your arrival.
12. Can you help with hotel reservations?
Yes. We can recommend and arrange accommodation near the hospital based on your preferences.
13. Do you assist with medical visa procedures?
Yes. The IPD office can provide the necessary hospital documents required for obtaining a medical visa.
During Your Stay
14. Is an interpreter available?
Yes. Interpreter services can be arranged for international patients depending on language availability.
15. Will someone help me during hospitalization?
Yes. Our IPD coordinators will assist you throughout your hospital stay and coordinate your medical care.
After Treatment
16. Will I receive my medical records?
Yes. Upon discharge, you will receive your discharge summary, prescriptions, imaging, and other relevant medical documents.
17. Can I contact my doctor after returning home?
Yes. Follow-up consultations can be arranged through the IPD office after your treatment.
18. How can I contact the IPD office?
You can reach us through:
- Telephone
- Online Contact Form
Please visit the Contact Us page for the latest contact information.